Information on data collection and processing

1. Name and address of the controller

Controller within the meaning of Art. 4 (7) of the General Data Protection Regulation, other data protection laws applicable in the Member States of the European Union and other provisions of a data protection nature for the website www.h-hotels.com is the:

H-Hotels GmbH
Braunser Weg 12
34454 Bad Arolsen
Germany
Phonr: +49 (0) 5691 / 878-0
E-mail: info@h-hotels.com

2. Name and address of the data protection officer

The data protection officer of the controller is:

H-Hotels GmbH
Braunser Weg 12
34454 Bad Arolsen
Germany
Phone: +49 (0) 5691 / 878-0
E-mail: datenschutz@h-hotels.com

3. Data collected, purposes of processing, recipients of data

3.1 Hotel booking

When you book a hotel room, we collect your name and email address. We transmit this data to the responsible hotel operating company that operates the booked hotel. The legal basis of processing is Art. 6 (1) (b) GDPR. If you are a member of HotMiles or the holder of a Payback or Miles & More customer card, we shall transmit your name, the corresponding membership number and the invoice amounts to HotMiles, Payback or Miles & More. The legal basis of processing is Art. 6 (1) (b) GDPR.

3.2 Newsletter

If you subscribe to our company's newsletter, the data in the respective input mask shall be transmitted to us.

When registering for the newsletter, the user's IP address and the date and time of registration are stored. This serves to prevent misuse of the services or the e-mail address of the person concerned. This data is only passed on to our service provider, who is responsible for sending out the newsletter. An exception exists if there is a legal obligation to disclose.

The data shall only be used for sending the newsletter. The legal basis of processing is Art. 6 (1) (a) GDPR. The subscription to the newsletter can be cancelled by the data subject at any time. Likewise, consent to the storage of personal data can be revoked at any time. For this purpose, there is a corresponding link in every newsletter.

3.3 Contact

When you send us enquiries, we ask for your name, contact details and other information we need from you. We use the data you provide to respond to enquiries and to comply with legal requirements. The legal basis is Art. 6 (1) (b) and (c) GDPR.

3.4 Voucher offers from Sovendus GmbH

If you are interested in a voucher offer from Sovendus GmbH, Moltkestr. 11, 76133 Karlsruhe (Sovendus) and click on the voucher banner, we shall transmit your title, name and e-mail address, IP address to Sovendus in encrypted form for the preparation of the voucher. In addition, we transmit the order number, order value with currency, session ID, coupon code and time stamp to Sovendus for billing purposes (legal basis is Art. 6 (1) (b), (f) GDPR). For further information on the processing of your data by Sovendus, please refer to the online privacy policy at www.online.sovendus.com/en/online-privacy-notice.

We have your data processed by order processors such as Oracle (Opera), Datev, the sender of the newsletter, operators of data centres, software as a service providers (SaaS) for processing data for the bonus programmes and providers of vouchers. These order processors are bound by contracts pursuant to Art. 28 GDPR.

We only pass the data on to third parties if this is necessary to fulfil the tasks you have assigned to us or if there is a legal obligation to do so.

4. Creation of log files

Every time you visit our website, we record data and information by means of an automated system. These are stored in the server's log files.

The following data can be collected:

• Information about the browser type and version used
• The operating system of the user
• The internet service provider of the user
• The IP address of the user
• Date and time of access
• Websites from which the user's system accesses our website (referrer)
• Websites that are accessed by the user's system via our website

The processing of the data serves to deliver the contents of our website, to ensure the functionality of our information technology systems and to optimise our website. The data of the log files are always stored separately from other personal data of the users.

5. Use of cookies

Our internet pages use cookies. Cookies are data that are stored by the internet browser on the user's computer system. The cookies can be transmitted to a page when it is called up and thus enable the user to be assigned. Cookies help to simplify the use of websites for users.

It is possible to object to the setting of cookies at any time by changing the setting in the internet browser accordingly. Set cookies can be deleted. Please note that if you deactivate cookies, you may not be able to use all the functions of our website to their full extent.

6. Web Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie concerning your use of this website is usually transmitted to and stored by Google on a server in the United States. In the event that IP anonymisation is activated on this website, however, your IP address shall be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases shall the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google shall use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.

This website uses Google Analytics with the extension "_anonymizeIp()". This means that IP addresses are processed in abbreviated form, which means that they cannot be directly linked to a person.

The IP address transmitted by your browser as part of Google Analytics shall not be merged with other Google data.

You can prevent the storage of cookies by setting your browser software accordingly; however, please note that you may not be able to use all the functions of this website fully if you prevent installation of cookies.

You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Google Analytics is used in accordance with the conditions agreed with Google by the German data protection authorities. Third-party information: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. User terms and conditions: http://www.google.com/analytics/terms/gb.html, privacy policy overview: http://www.google.com/intl/en/analytics/learn/privacy.html, and privacy policy: http://www.google.com/intl/en/policies/privacy.

7. Use of social media plug-ins

7.1 Social media plug-ins used

We currently use the following social media plug-ins: Facebook, Instagram, Twitter, LinkedIn, Xing, Pinterest, Google+, YouTube. We use the two-click solution. This means that when you visit our site, no personal data is initially passed on to the providers of the plug-ins. You can recognise the provider of the plug-in by the mark on the box above its initial letter or logo. We open up the possibility for you to communicate directly with the provider of the plug-in via the button. Only if you click on the marked field and thereby activate it, shall the plug-in provider receive the information that you have accessed the corresponding website of our online offer. In addition, further personal data from you shall be transmitted to the respective plug-in provider and stored there (in the case of US providers, in the USA). Since the plug-in provider collects data in particular via cookies, we recommend that you delete all cookies via your browser's security settings before clicking on the greyed-out box.

We do not have any influence on the data collected and data processing operation, nor are we aware of the full extent of data collection, the purposes of processing and the storage periods. We also have no information on the deletion of the collected data by the plug-in provider.

The plug-in provider stores the data collected about you as a usage profile and uses it for the purposes of advertising, market research and/or designing its website to meet your needs. Such an evaluation is carried out in particular (also for users who are not logged in) for the display of needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact the respective plug-in provider to exercise this right. Via the plug-ins, we offer you the opportunity to interact with the social networks and other users so that we can improve our offer and make it more interesting for you as a user. The legal basis for the use of the plug-ins is Art. 6 (1) (1) (f) GDPR.

The data transfer takes place regardless of whether you have an account with the plug-in provider and are logged in there. If you are logged in to the plug-in provider, the data we collect is directly assigned to your account with the plug-in provider. If you click the activated button and link to the page, for example, the plug-in provider also saves this information in your user account and shares it publicly with your contacts. We recommend that you log out regularly after using a social network, but especially before activating the button, as this shall help you to avoid an assignment to your profile with the plug-in provider.

7.2 Privacy policies of the providers

Addresses of the respective plug-in providers and URL with their data protection notices:

• a) Facebook Inc, 1601 S California Ave, Palo Alto, California 94304, USA; http://www.facebook.com/policy.php; further information on data collection: http://www.facebook.com/help/186325668085084, http://www.facebook.com/about/privacy/your-info-on-other#applications as well as http://www.facebook.com/about/privacy/your-info#everyoneinfo. Facebook has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
• b) Google Inc, 1600 Amphitheater Parkway, Mountainview, California 94043, USA; https://www.google.com/policies/privacy/partners/?hl=en. Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
• c) Twitter, Inc, 1355 Market St, Suite 900, San Francisco, California 94103, USA; https://twitter.com/privacy. Twitter has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
• d) LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA; http://www.linkedin.com/legal/privacy-policy. LinkedIn has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
• e) Xing AG, Gänsemarkt 43, 20354 Hamburg, DE; http://www.xing.com/privacy
• f) Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland; https://policy.pinterest.com/en/privacy-policy

7.3 Integration of YouTube videos

We have integrated YouTube videos into our online offer, which are stored on http://www.YouTube.com and can be played directly from our website. These are all integrated in "extended data protection mode", i.e. no data about you as a user is transmitted to YouTube if you do not play the videos. Data is only transferred when you play the videos. We have no influence on this data transmission.

By visiting the website, YouTube receives the information that you have accessed the corresponding sub-page of our website. This takes place regardless of whether YouTube provides a user account via which you are logged in or whether no user account exists. If you are logged in to Google, your data shall be directly assigned to your account. If you do not want this to be allocated to your profile on YouTube, you have to log out before activating the button. YouTube stores your data as usage profiles and uses them for the purposes of advertising, market research and/or designing its website according to needs. Such evaluation takes place in particular (even for users that are not logged in) to provide demand-oriented advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact YouTube to exercise this right.

For more information on the purpose and scope of data collection and processing by YouTube, please see the privacy policy. There you shall also find further information on your rights and setting options to protect your privacy: https://www.google.com/intl/en/policies/privacy. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

We use Hotjar software (http://www.hotjar.com, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe) to improve the user experience on our websites. Using Hotjar allows us to measure and evaluate user behaviour (mouse movements, clicks, scroll heights, etc.) on our websites. For this purpose, Hotjar uses cookies on the end devices of users and can store data from users such as browser information, operating system, time spent on pages, etc. You can find out more about data processing by Hotjar at https://www.hotjar.com/privacy.

8. Routine deletion and blocking of personal data

The data shall be processed and stored as long as this is necessary to achieve the purpose of storage. They are then deleted as soon as this is legally permissible.

9. Rights of the data subject

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:

You may request confirmation from the controller as to whether personal data relating to you is being processed by us.

If there is such processing, you can request information from the controller about the following:

• a) The purposes for which the personal data are processed.
• b) The categories of personal data which are processed.
• c) The recipients or categories of recipients to whom the personal data concerning you have been or shall be disclosed.
• d) The planned duration of the storage of the personal data concerning you or, if specific information on this is not possible, criteria for determining the duration of storage.
• e) The existence of a right to the rectification or erasure of personal data concerning you, a right to obtain the restriction of processing by the controller or a right to object to such processing.
• f) The existence of a right of appeal to a supervisory authority.
• g) Any available information on the origin of the data where the personal data are not collected from the data subject.
• h) The existence of automated decision-making including profiling pursuant to Art. 22 (1) and (4) of the GDPR and – at least in these cases – meaningful information about the logic involved and the scope and intended effects of such processing for the data subject.

You have the right to request information on whether personal data concerning you is transferred to a third country or to an international organisation. In this context, you may request to be informed of the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.

9.2 Right of rectification

You have a right of rectification and/or completion vis-à-vis the controller if the personal data processed concerning you are inaccurate or incomplete. The controller shall make the correction without delay.

9.3 Right to restrict processing

You may request the restriction of the processing of personal data concerning you under the following conditions:

• a) If you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data.
• b) The processing is unlawful and you refuse the erasure of the personal data and instead request the restriction of the use of the personal data.
• c) The controller no longer needs the personal data for the purposes of processing, but you need it for the establishment, exercise or defence of legal claims.
• d) If you object to the processing pursuant to Art. 21 (1) GDPR and it has not yet been determined whether the legitimate reasons of the controller outweigh your reasons.

Where the processing of personal data relating to you has been restricted, those data may be processed, with the exception of their storage, only with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of substantial public interest of the Union or of a Member State.

If the restriction of processing has been applied in accordance with the above. If the data is restricted under certain conditions, you shall be informed by the controller before the restriction is lifted.

9.4 Right to deletion

9.4.1

You may request the controller to delete the personal data concerning you without delay and the controller is obliged to delete this data without delay if one of the following reasons applies:

• a) The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
• b) You revoke your consent on which the processing is based pursuant to Art. 6 (1) (a) or Art. 9 (2) (a) GDPR and there is no other legal basis for the processing.
• c) You object to the processing in accordance with Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR.
• d) The personal data concerning you have been processed unlawfully.
• e) The deletion of personal data concerning you is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject.
• f) The personal data concerning you have been collected in relation to information society services offered pursuant to Art. 8 (1) GDPR.

9.4.2

If the controller has made the personal data relating to you public and is obliged pursuant to Art. 17 (1) GDPR to erase this, they shall, taking into account the available technology and the cost of implementation, take reasonable steps, including technical measures, to inform the data controllers that process the personal data that you, as the data subject, have requested erasure of all links to, or copies or replications of, those personal data.

9.4.3

The right to erasure does not exist insofar as the processing is necessary:

• a) To exercise the right to freedom of expression and information.
• b) For compliance with a legal obligation which requires processing under Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
• c) For reasons of public interest in the field of public health pursuant to Art. 9 (2) (h) and (i) and Art. 9 (3) GDPR.
• d) For archiving purposes in the public interest, for scientific or historical research purposes or for statistical purposes pursuant to Art. 89 (1) GDPR, insofar as the right referred to in paragraph 1 is likely to render impossible or seriously prejudice the achievement of the purposes of such processing.
• e) To assert, exercise or defend legal claims.

9.5 Right to information

If you have asserted the right to rectify, erase or limit the processing vis-à-vis the data controller, the data controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification, erasure or limitation of processing, unless this proves impossible or involves a disproportionate effort.

You have the right to be informed of these recipients by the controller.

9.6 Right to data portability

You have the right to receive the personal data concerning you that you have provided to the controller in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to whom the personal data was provided, provided that

• a) The processing is based on consent pursuant to Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR or on a contract pursuant to Art. 6 (1) (b) GDPR.
• (b) The processing is carried out with the aid of automated procedures.

In exercising this right, you also have the right to obtain that the personal data concerning you be transferred directly from one controller to another controller, where this is technically feasible. The freedoms and rights of other persons must not be affected by this.

The right to data portability shall not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

9.7 Right of objection

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Art. 6 (1) (e) or (f) GDPR; this also applies to profiling based on these provisions.

The controller shall no longer process the personal data concerning you unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.

If the personal data concerning you is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is related to such direct marketing.

If you object to processing for direct marketing purposes, the personal data concerning you shall no longer be processed for these purposes.

You have the possibility, in connection with the use of information society services, notwithstanding Directive 2002/58/EC, to exercise your right to object by means of automated procedures using technical specifications.

9.8 Right to revoke the declaration of consent under data protection law

You have the right to revoke your declaration of consent under data protection law at any time. The revocation of consent shall not affect the legality of the processing carried out on the basis of the consent until revocation.

9.9 Automated decision in individual cases including profiling

You have the right not to be subject to a decision based solely on automated processing – including profiling – which produces legal effects vis-à-vis them or similarly significantly affects them. This shall not apply if the decision

• a) Is necessary for the conclusion or performance of a contract between you and the data controller.
• b) Is authorised by Union or Member State legislation to which the controller is subject and that legislation contains appropriate measures to safeguard your rights and freedoms and your legitimate interests.
• (c) Is made with your express consent.

With regard to the provisions in (a) and (c) in the cases mentioned above, the controller shall take reasonable steps to safeguard the rights and freedoms of the persons concerned and their legitimate interests, including at least the right to obtain the intervention of a person from the controller, to express his or her point of view and to contest the decision.

9.10 Right to complain to a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or the place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR.

You also have the right to complain to the supervisory authority responsible for us:

The Hessian Data Protection Commissioner
Gustav-Stresemann-Ring 1
65189 Wiesbaden
Phone. 0611/1408-0
Fax 0611/1408-900 oder -901

The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Art. 78 GDPR.